ENG301 Assignment 1 Solution Fall 2021
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ENG301 Assignment 1 Solution Fall 2021 Business Communication (ENG301) Correct Solutions
Q1. The “you” attitude is designed to make the reader feel like we are looking at a situation from their perspective. Different statements are given below. Highlight or Underline the statements that show ‘you attitude’. (2*5=10 Marks)
- I have requested that your parcel is sent out today.
- You will receive your parcel by Thursday.
- Thank you for providing us the opportunity to serve you.
- I am glad to hear that you have chosen our firm.
- We provide health insurance to all workers.
- You receive health insurance as a full-time Procter & Gamble worker.
- We are shipping your order of September 21 this afternoon.
- The two dozen Corning Ware starter sets you ordered will be shipped this afternoon and should reach you by September 28.
- We are glad to extend you a credit line of $5,000.
- You can now charge up to $5,000 on your American Express Card.
Q2. You have read 7Cs of effective communication. Complete the given sentences with appropriate words keeping in view those 7Cs. (2*5=10 Marks)
- _____________ is achieved in part through a balance between precise language and familiar language. (clarity, conciseness)
- A _____________ message saves time and expense for both the sender and the receiver. (complete, concise)
- _____________ is politeness that grows out of respect and concern for others. (courtesy, consideration)
- Denotative words will be used instead of connotative words to achieve ____________. (concreteness, completeness)
- You should verify your statistical data, double-check your totals, avoid guessing of laws that have an impact on sender or receiver and determine whether a fact has changed over a time to achieve_________________. (correctness, coherence)
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